Key Communication Skills
Key communication skills and the mastering of those skills will improve both your business relationships and your personal relationships. Any skill requires time to master and that is also true of communication skills. Being a good communicator gives you a huge advantage over a person with poor communication skills because your intentions will be clear and your message will get through.
Perhaps the most important communication skill is that of being a good listener. There are other key communication skills but being a good listener is a powerful attribute that will help you achieve success in both your business and personal relationships.
Who doesn't find it hard to listen? It means focusing on someone else and not ourselves - so most of us are not very good at it! Being a good listener requires us to tune in to more than the actual words being spoken. It includes noticing gestures, body language and having the ability to concentrate on someone other than ourselves.
Do you sometimes miss what someone is saying to you because you are thinking ahead to add your opinion and thoughts? Are you really listening?
Have you ever tuned out when someone was talking to you and not heard what they've said because your mind has drifted off to something totally unrelated? Are you really listening?
There are four key components of effective communication for improving interpersonal relationships based around listening.
They are:
- Being able to listen without judging
- Showing understanding of what has been said
- Acknowledging and accepting another person's point of view
- Not imposing your own personal beliefs on the other person
Sometimes people just want to talk and let things out. They're not really interested in receiving feedback or advice from you. Being able to passively listen to that person's words with undivided attention and without verbally replying is one of the most powerful key communicaiton skills.
If it is done with an open heart, and with empathy for the other person's feelings, it may help that person to explore their own inner wisdom and guidance and find the answers they're looking for from within.
Be encouraging with "I see", or "That's interesting" and other non-judgmental messages. "Tell me more about it" or "Would you like to talk about it?"
As an active listener you should only give feedback to let the other person know you understand what they mean by repeating their main points, not giving advice.
Active listening encourages the other person to speak freely. If you're not sure what they mean you can say, "Let's see if I understand what you've just said". Being an effective listener should be natural and genuine.
Learning new skills for open communication takes practice, time and awareness. If you master the skill of being a good listener, you will have mastered one of the most important communication skills.
Some of the greatest and most charistmatic communicators of our time are featured in Own Your Life Club. People such as John C Maxwell, Malcolm Gladwell, Desmond Guilfoyle, Allan Pease, Alex Mandossian, Ari Galper and many others. You will find their advice and wisdom invaluable.
So, if you're ready to boost your communication skills, explode your business and create harmony in your relationships ...
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